cancelling an order
to cancel, call the cafe at (313) 722-4359 with your order code, or ask at the counter. while your order still shows "order received" or "accepted", we cancel it for free. orders can't be cancelled in the app or on the website.
we confirm the cancellation on the call, and the full amount goes back to your original card.
once it's being made
when the order moves to "being made" the kitchen has started it and it can no longer be cancelled. if you need help anyway, call the cafe at (313) 722-4359 with your order code and we'll do what we can.
wrong, missing or damaged items
tell us within 24 hours: call the cafe at (313) 722-4359 with your order code and what went wrong, or come to the counter. we'll remake the item or refund it, your choice where we can. a photo helps: email support@dailypresscafe.com with your order code and the photo.
refunds go back to the original card and usually show up within 5 to 10 business days, depending on your bank.
delivery, when it's offered
if a delivery arrives very late, damaged, or not at all, call the cafe at (313) 722-4359 with your order code. we'll refund the order or send it again. the delivery fee is refunded along with it.
scheduled orders
to cancel an order scheduled for later, call the cafe at (313) 722-4359 while it still shows "order received" or "accepted".
press points on refunds
points earned on a cancelled or refunded order are removed from your press pass, and points you used on a reward for that order come back to it.
how to reach us
call the cafe at (313) 722-4359, email support@dailypresscafe.com with your order code, or come to the counter at 22001 michigan ave, suite 150, while we're open.