cancelling an order
you can cancel for free while your order shows “order received” or “on the rail”. open the order tracker (the link is in your receipt email, and in the app under orders) and tap cancel. the cancel button is on that screen for as long as cancelling is possible, with no extra steps or questions.
you get an on-screen confirmation, and the full amount goes back to your original card.
once it’s being made
when the order moves to “being pressed” the kitchen has started it and it can no longer be cancelled. if you need help anyway, email support@dailypresscafe.comwith your order code and we’ll do what we can.
wrong, missing or damaged items
tell us within 24 hours: email support@dailypresscafe.comwith your order code and what went wrong (a photo helps), or come to the counter. we’ll remake the item or refund it, your choice where we can.
refunds go back to the original card and usually show up within 5 to 10 business days, depending on your bank.
delivery orders
if a delivery arrives very late, damaged, or not at all, email support@dailypresscafe.comwith your order code. we’ll refund the order or send it again. the delivery fee is refunded along with it.
scheduled orders
an order scheduled for later can be cancelled the same way, while it still shows “order received” or “on the rail”.
press points on refunds
points earned on a cancelled or refunded order are removed from your press pass.
how to reach us
support@dailypresscafe.com with your order code, or the counter at michigan & monroe while we’re open.